The small files that help our website remember you, count visits and keep things working. Here's exactly what we use and why.
The short version: We use a small number of cookies to keep you logged in, remember your preferences, and understand how the site is being used so we can improve it. You can turn off non-essential cookies at any time without breaking the booking flow.
Cookies are small text files that a website places on your device when you visit. They let the site remember things — like that you're logged in, or that you closed a banner — between page loads and visits. Similar technologies include local storage, session storage and pixel tags; this policy covers all of them collectively as "cookies".
We use cookies to:
Cookies fall into four categories. The first is required for the site to work; the rest are optional and you control them.
| Cookie | Set by | Purpose | Lifetime |
|---|---|---|---|
| pivot_session | Pivot | Keeps you signed in | 30 days |
| pivot_csrf | Pivot | Protects against cross-site request forgery | Session |
| pivot_prefs | Pivot | Remembers your sport, location and theme preferences | 1 year |
| pivot_consent | Pivot | Remembers your cookie consent choices | 1 year |
| __stripe_mid / __stripe_sid | Stripe | Fraud detection during checkout | 30 min – 1 year |
| _ga, _ga_* | Google Analytics 4 | Anonymously measures usage and traffic sources | 2 years |
| __hs_* | HubSpot | Powers the demo-request form and basic analytics | 13 months |
| _fbp | Meta (Facebook) | Measures effectiveness of Facebook/Instagram ads (only set if you accept marketing) | 3 months |
Some cookies on our site are set by third parties whose services we use. They have their own privacy practices, and we encourage you to read them:
The first time you visit, our cookie banner lets you accept all cookies, reject non-essential cookies, or pick by category. You can change your choices at any time from the "Cookie preferences" link in the footer of the website.
You can also block or delete cookies using your browser settings. Each browser does it slightly differently:
Heads up: blocking strictly necessary cookies will break parts of the site — most importantly, you won't be able to log in or book courts.
Our iOS and Android apps don't use browser cookies, but they do use similar technologies — local device storage, advertising identifiers and analytics SDKs — to deliver a comparable experience. You can control these through your device's privacy settings:
We may update this Cookie Policy if we add new tools, change how we use existing ones, or to reflect changes in the law. The "Last updated" date at the top tells you when changes were made. For material changes, we'll re-prompt you for consent.
Questions about cookies, or want help managing your preferences?
Pivot Sports Pty Ltd
Privacy: privacy@bookpivot.com
General: hello@bookpivot.com
You can also read our full Privacy Policy for the broader picture of how we handle your information.
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